When your renewal is unsuccessfully processed, the subscription will be put into a past due status. You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided.
While your account is past due it will be on hold from any shipments but will not be canceled until a final renewal failure. Depending on the type on decline, the billing system will periodically attempt the renewal across a 7 day period.
If your subscription is past due and you would like to cancel, please contact our support team to have the cancellation processed or login to the PlurBox subscription portal and click the cancel plan button on the subscription page.